Is this Balu Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Balu Hotel have a swimming pool?

Yes, this Balu Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Balu Hotel?

Best-rates for the Balu Hotel starts from $52 per night with includes Designated Smoking Area, Balcony/Terrace, Guest Services, Entertainment, Child Friendly, Air Conditioner, Pool, Bedding/Linens, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Balu Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Balu Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Balu Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Balu Hotel?

Based on the information reported by the owner or manager, the Balu Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Balu Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Balu Hotel | Hotel in Isla Mujeres

8.4 (13 Reviews) | 1 Bathroom

Hotel in Centro - Supmza 001, Isla Mujeres

Hotel with a rooftop terrace, steps from Isla Mujeres Ferry Terminal
An outdoor pool, a rooftop terrace, and a library are available at this hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe.
Change of towels is available on request.
Balu Hotel offers 10 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Pool

Designated Smoking Area

Balcony/Terrace

Bedding/Linens

Guest Services

Entertainment

Child Friendly

Internet

Facility Overview

Bathrooms

Towels

Toilet paper

Shower

Soap

Private bathroom

Bedroom

Air conditioning

Parking

No onsite parking available

Accessibility

This property does not have elevators

Activities

Outdoor pool

General

Library

Front-desk safe

Spanish

English

Designated smoking areas

Guest Services

Outdoor pool

Luggage storage

Tour/ticket assistance

Change of bedsheets (on request)

Front desk (limited hours)

Daily housekeeping

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Available in some public areas: Free WiFi

Outdoors

Rooftop terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 9:00 pm minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome.

Pet Policy

1 total pets pets stay free service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Hilda

Nov 3, 2025 08:02:16 AM

Review Score: 4

Summary: Great staff! Have nothing but nice things to say about the staff. Water pressure in shower was horrid, and water pressure in sink was so strong it splashes water everywhere when you turn it on.

See All Reviews

Room Arrangement

Room Info	Facilities
Classic Double Room Room Size: m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Basic Double Room, Balcony, Partial Ocean View Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Partial ocean view, Balcony, Bed count minimum 1, Bed count maximum 1
Standard Triple Room Room Size: m² 2 Double Bed and Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Basic Shared Dormitory Room Size: m² 2 Twin Bunk Beds	General Bed count minimum 4, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 4, Number of bathrooms - 1
Basic Shared Dormitory Room Size: m² 4 Twin Bunk Beds	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Bed count minimum 8, No cribs (infant beds), Bed count maximum 8
Basic Shared Dormitory Room Size: m² 4 Twin Bunk Beds	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Bed count minimum 8, No cribs (infant beds), Bed count maximum 8
Basic Double Room Room Size: m² 1 Double Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Partial ocean view, Bed count minimum 1, Bed count maximum 1