Is this Chetumal hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chetumal hotel have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chetumal hotel?

Best-rates for the Chetumal hotel starts from $202 per night with includes Wellness Facilities, Bar, Guest Services, Parking, Air Conditioner, Balcony/Terrace, Security/Safety, Kitchen, Pool, Bedding/Linens, Restaurant, Toiletries, Breakfast, Internet, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chetumal hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chetumal hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chetumal hotel?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chetumal hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chetumal hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Cristalino Lagoon Front Hotel Restaurant & SPA | Hotel in Bacalar

| 9.8 (155 Reviews) | 1 Bathroom

Chetumal Hotel | Cristalino Lagoon Front Hotel Restaurant & SPA

Hotel in Chetumal, Bacalar

Adults-only hotel with 2 outdoor pools and a 24-hour front desk
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and multilingual staff assistance are onsite.
Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Internet

Kitchen

Facility Overview

Bathrooms

Shampoo

Private bathroom

Toilet paper

Shower

Hair dryer

Towels

Soap

Free toiletries

Bedroom

Premium bedding

Air conditioning

Bed sheets

Tempur-Pedic bed

Laptop-compatible safe

Slippers

Breakfast

1 restaurant

Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person

1 bar

Coffee/tea maker

Espresso maker

Minibar

Champagne service

Parking

Free uncovered self parking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Front entrance ramp

This property does not have elevators

Tile flooring in room

Tile flooring in public areas

Well-lit path to entrance

Activities

Ecotours

Paddleboards on site

Private picnics

2 outdoor pools

Kayaking

Entertainment

32-inch Smart TV

Satellite channels

General

English

Spanish

Romance packages available

Smoke-free property

Couples dining

Guest Services

2 outdoor pools

24-hour front desk

Change of bedsheets (on request)

Multilingual staff

Change of towels (on request)

Housekeeping (on request)

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Outdoors

Garden

Terrace

Nature reserve

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 16

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.

Payment Policy

Fee for continental breakfast: approximately usd 10.00 to 50.00 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Joseph

Sep 16, 2025 03:50:11 AM

Review Score: 10

Summary: Very friendly staff. We loved the women at the front desk and Esperanza and Ciel in the restaurant. Housekeeping and the turn down service added to an enjoyable experience behind the scenes.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Double Partial Lagoon View Room Size: 484 square feet m² 2 Double Beds	General Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Square meters - 45, Bed count minimum 2, Bed count maximum 2
Deluxe King Size Front Lagoon View Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Lagoon view, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Deluxe King Size Partial Lagoon View Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Junior Suite Partial Lagoon View Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1