Is this Puerto Morelos resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Morelos resort have a swimming pool?

Yes, this Puerto Morelos resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Morelos resort?

Best-rates for the Puerto Morelos resort starts from $494 per night with includes Kitchen, Air Conditioner, TV, Wheelchair Accessible, Balcony/Terrace, Bedding/Linens, Spa, Internet, Business Services, Barbecue/Outdoor Cooking, Parking, Designated Smoking Area, Accessibility, Restaurant, Laundry, Pool, Wellness Facilities, Bar, Toiletries, Guest Services, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Morelos resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Morelos resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Morelos resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Morelos resort?

Based on the information reported by the owner or manager, the Puerto Morelos resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Morelos resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Excellence Riviera Cancun - Adults Only All Inclusive | Resort in Puerto Morelos

| 9.4 (1956 Reviews) | 1 Bathroom

Puerto Morelos Resort | Excellence Riviera Cancun - Adults Only All Inclusive

Resort in Puerto Morelos

Adults-only beachfront property with 6 outdoor pools
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Barbecue/Outdoor Cooking

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Jetted bathtub

Hair dryer

Bathrobes

Toilet paper

Private bathroom

Free toiletries

Soap

Toothbrush and toothpaste

Towels

Shampoo

Separate bathtub and shower

Bedroom

Bed sheets

Premium bedding

Pillow menu

Blackout drapes/curtains

Air conditioning (climate-controlled)

Pillow-top mattress

Turndown service

Free international calls

Water-efficient showers only

Energy-saving switches

Slippers

Eco-friendly cleaning products provided

Recycling

Water-efficient toilets only

Composting

Laptop-compatible safe

LED light bulbs

Breakfast

24-hour room service

12 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

12 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Free bottled water

Coffee/tea maker

Free minibar

Parking

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Accessibility

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Elevator door width (inches): 39

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Accessible airport shuttle

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk height (inches): 43

Activities

Adjacent to a golf course

Pilates classes

Fishing

Kayaking

Sailing

Steam room

Fitness classes

Full-service spa

24-hour fitness center

6 outdoor pools

Yoga classes

Sauna

Beach volleyball

Shopping

Hot tub

Scuba diving

Entertainment

Satellite channels

Premium channels

55-inch flat-screen TV

General

Meeting rooms - 4

Conference space (104410 square feet)

Banquet hall

Gift shop/newsstand

Elevator

ATM/banking services

Free newspapers in lobby

English

Spanish

Romance packages available

Reusable tableware only

Vegan dining options

At least 80% lighting from LEDs

Biodegradable drinking straws

Local culture & ecosystem education

Couples dining

No plastic drinking straws

Comprehensive recycling policy

Designated smoking areas

Humane treatment of captive wild animals

Vegetarian dining options

At least 80% of food locally-sourced

Guest Services

6 outdoor pools

Separate living room

Snack bar/deli

Tour/ticket assistance

Daily housekeeping

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Hair salon

Turndown service

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Beachfront location

Free pool cabanas

Rooftop terrace

BBQ grill(s)

Vegetable garden

Spa

14 treatment rooms

Massage/treatment rooms

Couples treatment room(s)

Massages

Outdoor treatment areas

Aromatherapy

Facials

Hot tub

Turkish bath/hammam

Sauna

Manicures and pedicures

Body wraps

Hot springs/mineral springs

Body treatments

Hydrotherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: mxn 3413.73 per vehicle (roundtrip, maximum occupancy 2) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges no shows require payment in full, including taxes and service fee. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Reviews

Richard

Nov 15, 2025 09:11:18 PM

Review Score: 10

Summary: We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.

See All Reviews

Room Arrangement

Room Info	Facilities
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 18.74, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Number of bedrooms - 1, Terrace, Club level room, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1
Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View Room Size: m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Junior Suite Spa or Pool View Room Size: 667 square feet m² 2 Double Beds 1 King Bed	General Square feet - 667, Ping - 19, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Pool view, Number of bedrooms - 0, Garden view, IndRm-RenoRecent-Month September, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 2
Junior Swim-Up Suite Spa or Pool View Room Size: 667 square feet m² 2 Double Beds 1 King Bed	General Square feet - 667, Ping - 18.74, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Pool view, Number of bedrooms - 0, IndRm-RenoRecent-Month September, Wheelchair accessible, Bed count minimum 1, Bed count maximum 2
Junior Suite Ocean View Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 18.74, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Number of bedrooms - 1, IndRm-RenoRecent-Month September, Bed count minimum 1, Ocean view, Bed count maximum 1
Two-Story Rooftop Terrace Suite Spa or Pool View Room Size: 1054 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Terrace, Square meters - 98, Ping - 29.62, Square feet - 1054, IndRm-RenoRecent-Year 2015, Pool view, IndRm-RenoRecent-Month September, Private plunge pool, Bed count minimum 1, Resort view, Bed count maximum 1
Excellence Club Junior Suite Ocean Front Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 18.74, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Number of bedrooms - 0, IndRm-RenoRecent-Month September, Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1
Excellence Club Junior Swim-Up Ocean View Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Ping - 18.74, Number of living rooms 0, IndRm-RenoRecent-Year 2014, Square meters - 62, Number of bedrooms - 0, IndRm-RenoRecent-Month September, Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1
Free Upgrade To Excellence Club Junior Suite Pool View Room Size: m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Free Upgrade To Junior Suite Ocean View Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Ocean view, Bed count maximum 1
Excellence Club Junior Suite Pool View Room Size: 668 square feet m² 1 King Bed	General Square feet - 668, Number of living rooms 0, Square meters - 62, Ping - 18.77, Pool view, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Excellence Club Junior Swim Up Suite Pool View Room Size: 668 square feet m² 1 King Bed	General Ping - 19, Square feet - 668, Number of living rooms 0, Square meters - 62, Pool view, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1