Is this Puerto Aventuras resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $440 per night with includes Balcony/Terrace, Accessibility, Spa, Guest Services, Designated Smoking Area, TV, View, Business Services, Toiletries, Entertainment, Air Conditioner, Parking, Ocean View, Bar, Child Friendly, Internet, Laundry, Pool, Wheelchair Accessible, Restaurant, Hot Tub, Kitchen, Sports/Activities, Bedding/Linens, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hard Rock Hotel Riviera Maya - All Inclusive | Resort in Puerto Aventuras

| 7.8 (1006 Reviews) | 1 Bathroom

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - All Inclusive

Resort in Puerto Aventuras

Luxury property on the beach, with 2 outdoor pools
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Jetted bathtub

Rainfall showerhead

Hair dryer

Bathrobes

Private bathroom

Towels

Designer toiletries

Separate bathtub and shower

Bedroom

Bed sheets

Air conditioning

Premium bedding

Blackout drapes/curtains

Free rollaway beds

Iron/ironing board

Slippers

Access via exterior corridors

Connecting rooms available

Separate sitting area

Phone

Laptop-compatible safe

Breakfast

24-hour room service

7 bars/lounges, 1 swim-up bar and 1 poolside bar

Coffee/tea in common area(s)

9 restaurants and 2 coffee shops

Free bottled water

Coffee/tea maker

Parking

Wheelchair-accessible parking available

Free valet parking on site

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Accessibility

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Handrails in stairways

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Well-lit path to entrance

Wheelchairs available on site

Wheelchair-accessible business center

Wheelchair-accessible path to elevator

Wheelchair-accessible spa

Wheelchair-accessible parking

Activities

Snorkeling

Ecotours

Adjacent to a golf course

Hiking/biking trails

Golf lessons

Scuba diving

Basketball

Kayaking

Steam room

2 outdoor tennis courts

Children's pool

Full-service spa

Fitness center

Shopping

Tennis

Volleyball

Sauna

Mini golf

Nightclub

Hot tub

2 outdoor pools

Billiards/pool table

Entertainment

Satellite channels

Flat-screen TV

Premium channels

General

Computer station

Meeting rooms

Conference center (87823 square feet of space)

Business center

Banquet hall

Gift shop/newsstand

Elevator

ATM/banking services

Grocery/convenience store

Portuguese

English

Spanish

Designated smoking areas (fines apply)

TV in lobby

Beach towels

Guest Services

Free rollaway/extra beds

Children's pool

Grocery/convenience store

Babysitting (surcharge)

Snack bar/deli

Mini golf

Waterslide

Free children's club

Supervised childcare (surcharge)

2 outdoor pools

Golf cart

Tour/ticket assistance

Golf clubhouse

Daily housekeeping

Golf lessions with a pro

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Golf clubs

Hair salon

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Beach umbrellas

Terrace

Private beachfront location

Balcony

Spa

Massage - deep-tissue

Body scrubs

Aromatherapy

Massage - hot stone

Facials

Reflexology

Manicures and pedicures

Steam room

Massage/treatment rooms

Couples treatment room(s)

Outdoor treatment areas

50 treatment rooms

Body treatments

Hydrotherapy

Massage - on the beach

Detox wraps

Sauna

Spa open daily

Body wraps

Hot tub

Massage - sports

Hot springs/mineral springs

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 5:30 am contactless check-in available express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. free rollaway/extra beds!

Payment Policy

Airport shuttle fee: usd 68 per person (roundtrip) pet fee: usd 150 per pet, per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 150 per pet, per stay pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 008-007-000402/2025 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

John

Aug 31, 2025 12:39:42 AM

Review Score: 8

Summary: Fighting in the hallways late at night. Air conditioning could not get under 73 degrees. We had no hot water one day. Very very small red bugs in our room. The food at some of the restaurants was just passible. Some restaurants were very good. The staff was very excellent.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed (Diamond) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant) Room Size: 5166 square feet m² 3 Double Beds	General Dining table, Number of bedrooms - 2, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant) Room Size: 2583 square feet m² 3 King Bed and Double Beds	General Square feet - 2583, Square meters - 240, Dining table, Number of bedrooms - 2, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Gold, Pure Wellness) Room Size: 482 square feet m² 1 King Bed	General Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Double Room, Partial Ocean View (Rock Royalty) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Room, 1 King Bed (Heaven, Rock Royalty) Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds, Partial Ocean View Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold, Pure Wellness) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Heaven, Gold) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Gold) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Diamond) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven - Swim Up) Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Private pool
Deluxe Room, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness) Room Size: 482 square feet m² 1 King Bed	General Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds (Heaven) Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Suite, 2 Bedrooms, Oceanfront (Heaven, Rock) Room Size: 2583 square feet m² 3 Double Beds	General Square feet - 2583, Square meters - 240, Number of living rooms 0, Number of bedrooms - 1, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite (Heaven, Rock, Platinum Rooftop) Room Size: 5166 square feet m² 3 Double Beds	General Dining table, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky) Room Size: 964 square feet m² 1 King Bed	General Square feet - 964, Ping - 27, Square meters - 90, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Gold Deluxe King Room Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Bedrooms, Terrace (Grand Sky) Room Size: 1928 square feet m² 3 Double Beds	General Square feet - 1928, Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square meters - 179, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Ping - 54, Bed count minimum 3
Room, 1 King Bed, Partial Ocean View (Rock Royalty) Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 Bedroom, Terrace (Sky) Room Size: 964 square feet m² 1 King Bed	General Square feet - 964, Ping - 27, Square meters - 90, Partial ocean view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Family Room Room Size: 964 square feet m² 3 Double Beds	General Square feet - 964, Number of living rooms 0, Ping - 27, Number of bedrooms - 2, Square meters - 90, Garden view, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Bed count minimum 3