Is this Hotel Casa el Moro pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Casa el Moro?

Check-in time for Hotel Casa el Moro starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Casa el Moro have a swimming pool?

Yes, this Hotel Casa el Moro has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Casa el Moro?

Best-rates for the Hotel Casa el Moro starts from $77 per night with includes Pool, Designated Smoking Area, Balcony/Terrace, Air Conditioner, View, Transportation/Shuttle, Security/Safety, Guest Services, Laundry, Parking, Wellness Facilities, Pet Friendly, Sports/Activities, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Casa el Moro a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Casa el Moro wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Casa el Moro has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Casa el Moro?

Based on the information reported by the owner or manager, the Hotel Casa el Moro indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Casa el Moro?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Casa el Moro | Hotel in Puerto Morelos

Name: Hotel Casa el Moro
Address: Puerto Morelos, Mexico, MX
Price range: Prices for upcoming dates start at $77 per night
Rating: 7.9

| 7.9 (674 Reviews) | Pet Friendly 4 Bathrooms 13 Guests

Puerto Morelos Hotel | Hotel Casa el Moro

Hotel in Puerto Morelos

Located in Puerto Morelos, a 2-minute walk from Playa Puerto Morelos, Hotel Casa el Moro provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Built in 2000, this 3-star hotel is within 22 miles of ADO International Bus Station and 22 miles of Playa del Carmen Maritime Terminal. The property has a 24-hour front desk, airport transportation, a concierge service and free WiFi throughout the property. At the hotel every room has air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Certain rooms here will provide you with a kitchen with a fridge, a microwave and a minibar. Cancun Government Palace is 24 miles from Hotel Casa el Moro, while Cancun Bus Station is 24 miles away. Cancún International Airport is 16 miles from the property.

Hotel Casa el Moro is located in Puerto Morelos.

This 16 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Parking, Sports/Activities, and several others. This is a 3 star rated property and has over 674 reviews with the average score of 7.9 . Coming to Puerto Morelos and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 16 Bedrooms Hotel if you want to learn more about this place in Puerto Morelos. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Casa el Moro in Puerto Morelos is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Casa el Moro”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Guest Services

Internet

Laundry

Facility Overview

Parking

Parking

Private Parking

Street parking

Parking on site

Free parking

Activities

Beach

Snorkeling

Public Bath

General

Air conditioning

Non-smoking rooms

Designated smoking area

Family rooms

Safe

Wifi in all areas

Pet friendly

Guest Services

Airport shuttle (additional charge)

Airport shuttle

Ironing service

24-hour front desk

Concierge

Daily housekeeping

Tour desk

Shuttle service (additional charge)

Shuttle service

Laundry

Dry cleaning

Private check-in/out

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Terrace

Outdoor furniture

Garden

Outdoor pool (year-round)

Sun deck

Security/Safety

24-hour security

Key access

CCTV outside property

Smoke alarms

CCTV in common areas

Security alarm

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Process in place to check health of guests

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

First aid kits available

Hand sanitizer in guest accommodation and common areas

Cashless payment available

Physical distancing rules followed

Contactless check-in/out

Spa

Shallow end

Plunge pool

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed upon request and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

8.36

Location:

9.26

Staff:

9.06

Facilities:

7.92

Comfort:

8.32

Cleanliness:

8.29

Anita

Dec 8, 2025 08:00:00 AM

Review Score: 9

Poland

Reviewer Type: Extended Group

Travel Purpose: leisure

Positive: Fantastic location, quiet, and safe. I booked a room with a large bed and a sofa, but upon arrival at the hotel, it turned out that this option wasn't suitable. We were given a new room, but unfortunately, there was no water in the bathroom, so we were given another room. The staff was always there to help us. The only drawback was the cancellation of breakfast, for which we were charged by Booking.com. The rooms are large, spacious, and very comfortable. There's air conditioning and a ceiling fan. There's a large bathroom and a small walk-in closet. Each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor). You can book an airport transfer here. I definitely recommend it!

Negative: The reception staff's poor English is a minor issue, but you can communicate :)

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Double Room Room Type: Double Room Size: 25 m² 1 Full bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Hairdryer, Shampoo, Private bathroom General Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Carbon monoxide detector, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, Cable channels, TV Kitchen Refrigerator, Cleaning products Living Area Sofa, Sitting area View Garden view, View Bedroom Linens Outdoors Outdoor dining area Accessibility Upper floors accessible by stairs only Room Amenities Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow Pool and Spa Shallow end, Pool towels Physical distancing Single-room AC for guest accommodation
Junior Suite Room Type: Suite Room Size: 35 m² 1 Full bed(s) Bed 1 Futon bed(s) Bed	Food & Drink Minibar Bathroom Body soap, Shower, Towels, Toilet, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Hairdryer, Shampoo, Private bathroom General Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Carbon monoxide detector, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, Cable channels, TV Kitchen Refrigerator, Cleaning products Living Area Sofa, Sitting area, Desk View Garden view, View Bedroom Linens Outdoors Outdoor dining area, Outdoor furniture Accessibility Upper floors accessible by stairs only Room Amenities Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow Pool and Spa Shallow end, Pool towels Physical distancing Single-room AC for guest accommodation
Family Room with Balcony Room Type: Family Room Size: 50 m² 2 Full bed(s) Bed 1 Sofa bed Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Hairdryer, Shampoo, Private bathroom General Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Carbon monoxide detector, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, Cable channels, TV Outdoors Outdoor dining area, Balcony Kitchen Kitchen, Microwave, Dining table, Refrigerator, Coffee machine, Kitchenware, Cleaning products Living Area Sofa, Dining area, Sitting area View Garden view, View, City view Bedroom Linens Accessibility Upper floors accessible by stairs only Room Amenities Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow Pool and Spa Shallow end, Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe Room Room Type: Double Room Size: 35 m² 1 Full bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker Bathroom Body soap, Shower, Towels, Toilet, Toilet paper, Free toiletries, Towels/Sheets (extra fee), Hairdryer, Shampoo, Private bathroom General Air conditioning, Key access, Iron, Fire extinguisher, Ironing facilities, Fan, Smoke Alarm, Safe, Carbon monoxide detector, Trash cans Media & Technology Flat-screen TV, Cable channels, TV Kitchen Kitchen, Microwave, Dining table, Refrigerator, Coffee machine, Kitchenware, Cleaning products Living Area Sitting area, Desk View View Bedroom Linens Outdoors Outdoor dining area Accessibility Upper floors accessible by stairs only Room Amenities Clothes rack, Socket near the bed, Non-feather pillow Pool and Spa Shallow end, Pool towels Physical distancing Single-room AC for guest accommodation

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Hotel Casa el Moro | Hotel in Puerto Morelos

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Hotel in Puerto Morelos

Amenities

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Room Arrangement

Food & Drink

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General

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Bedroom

Outdoors

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Physical distancing

Food & Drink

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General

Media & Technology

Outdoors

Kitchen

Living Area

View

Bedroom

Accessibility

Room Amenities

Pool and Spa

Physical distancing

Food & Drink

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General

Media & Technology

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Living Area

View

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