Is this Maroma hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Maroma hotel have a swimming pool?

Yes, this Maroma hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Maroma hotel?

Best-rates for the Maroma hotel starts from $1,220 per night with includes Wellness Facilities, Child Friendly, Parking, Ocean View, Business Services, Sports/Activities, Bedding/Linens, Guest Services, Internet, Kitchen, View, TV, Balcony/Terrace, Spa, Restaurant, Bar, Toiletries, Entertainment, Pool, Hot Tub, Designated Smoking Area, Accessibility, Breakfast, Laundry, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Maroma hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Maroma hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Maroma hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Maroma hotel?

Based on the information reported by the owner or manager, the Maroma hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Maroma hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Maroma, A Belmond Hotel, Riviera Maya | Hotel in Playa del Carmen

| 9.6 (120 Reviews) | 1 Bathroom

Maroma Hotel | Maroma, A Belmond Hotel, Riviera Maya

Hotel in Maroma, Playa del Carmen

Beachfront hotel with a 24-hour fitness center
Catch some rays on Maroma, A Belmond Hotel, Riviera Maya's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Housekeeping is available on request.
Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Bathrobes

Toilet paper

Toothbrush and toothpaste (on request)

Bathtub or shower

Soap

Towels

Shampoo

Designer toiletries

Bedroom

Bed sheets

Air conditioning

Down comforter

Premium bedding

Hypo-allergenic bedding

Pillow menu

Free cribs/infant beds

Portable fan

Ceiling fan

Guidebooks/recommendations

Dryer

Local maps

In-room massage

Iron/ironing board (on request)

Window screens

Free newspapers

Slippers

Eco-friendly cleaning products provided

Access via exterior corridors

Connecting rooms available

Electrical adapters/chargers

Laptop-friendly workspace

Phone

Laptop-compatible safe

Turndown service

Children's slippers

LED light bulbs

Breakfast

24-hour room service

2 restaurants

2 bars/lounges and 1 beach bar

Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM

Coffee/tea maker

Toaster oven

Free bottled water

Minibar

Espresso maker

Parking

Limited onsite parking

Free uncovered valet parking on site

24-hour roundtrip airport shuttle (surcharge)

Limo/town car service

Onsite parking available only on request

Airport shuttle on request

Free uncovered self parking on site

Accessibility

Tile flooring in room

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Well-lit path to entrance

This property does not have elevators

1 stairs to reach property

Upper floors accessible by stairs only

Activities

Windsurfing

Kayaking

Theme parks

Snorkeling

Ecotours

Whale watching

Parasailing

Horse riding

Pilates classes

Sailing

Steam room

Fitness classes

Private picnics

Art gallery

Full-service spa

Free bicycle rentals

24-hour fitness center

Volleyball

Table tennis

Shopping

Scuba diving

Entertainment

Flat-screen TV

Cable channels

Premium channels

General

Conference space (377 square feet)

Meeting rooms - 2

Computer station

Banquet hall

Gift shop/newsstand

Grocery/convenience store

Free newspapers in lobby

Front-desk safe

French

Italian

English

Portuguese

Spanish

Renovated entire property - December 2022

Vegan dining options

Designated smoking areas (fines apply)

Games

Beach towels

Humane treatment of captive wild animals

Vegetarian dining options

Guest Services

Children's books

Laundry facilities

Children's dinnerware

Baby bath

Grocery/convenience store

Babysitting (surcharge)

Highchair

Free cribs/infant beds

In-room child care (surcharge)

Laundry facilities

Change of bedsheets (on request)

Daily housekeeping

Multilingual staff

Porter/bellhop

24-hour front desk

Water sports equipment

Concierge services

Dry cleaning service

Luggage storage

Wedding services

Hair salon

Turndown service

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Outdoor furniture

Garden

Pool umbrellas

Beach loungers

Beach umbrellas

Terrace

Private beachfront location

Vegetable garden

Balcony or patio

Spa

Massage - deep-tissue

Body scrubs

Aromatherapy

Massage - hot stone

Facials

Reflexology

Manicures and pedicures

Steam room

Massage/treatment rooms

Couples treatment room(s)

Massage - prenatal

Body treatments

Massage - Thai

Massage - on the beach

9 treatment rooms

Detox wraps

Sauna

Spa open daily

Body wraps

Hot tub

Massage - sports

Massage - Swedish

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. children may not be eligible for complimentary breakfast. rollaway/extra beds are available for mxn 129.0 per night. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: mxn 3200 per vehicle (one-way, maximum occupancy 4) pet deposit: mxn 4000 per stay pet fee: mxn 4000 per pet, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: mxn 129.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 11 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 4000 per pet, per stay, plus a deposit of mxn 4000 per stay service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking parties and events are allowed on site please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 008-007-005264/2025 property registration number pcm950514fp5 safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of belmond protects (belmond) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Morgan

Aug 27, 2025 06:11:47 AM

Review Score: 10

Summary: Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.

See All Reviews

Room Arrangement

Room Info	Facilities
Villa, 2 Bedrooms, Private Pool (Mariposa) Room Size: 1141 square feet m² 2 King Beds	General Number of living rooms 0, Dining table, Partially open bathroom, Number of bedrooms - 1, Number of bathrooms - 2, Private pool, Ping - 32, Square feet - 1141, No rollaway/extra beds, Square meters - 106, Ocean view, Bed count minimum 2, Bed count maximum 2
Suite, 2 Bedrooms, Oceanfront (Plunge Pool) Room Size: 1184 square feet m² 3 King Bed and Twin Beds	General Pet-friendly room, Rollaway/extra beds (surcharge), Dining table, Partially open bathroom, Ping - 33, Beach view, Extra bed count 1, Number of bathrooms - 2, Square feet - 1184, Private pool, Separate dining area, Refrigerator (on request), Deep soaking bathtub, Separate bathtub and shower, Separate sitting area, Private plunge pool, Rainfall showerhead, Bed count maximum 3, Ocean view, Square meters - 110, Bed count minimum 3
Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) Room Size: 1141 square feet m² 2 King Beds	General Partially open bathroom, Number of bedrooms - 1, Stovetop, Beach view, Extra bed count 1, Separate dining area, Square feet - 1141, Refrigerator (on request), Separate bathtub and shower, Private plunge pool, Bed count minimum 2, Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Kitchenette, Number of bathrooms - 2, Ping - 32, Cookware, dishware, and utensils, Deep soaking bathtub, Square meters - 106, Separate sitting area, Rainfall showerhead, Ocean view, Bed count maximum 2
Junior Suite, Garden View Room Size: 581 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Blackout drapes/curtains, Partially open bathroom, Number of bedrooms - 1, Square feet - 581, Extra bed count 1, Number of bathrooms - 1, Square meters - 54, Refrigerator (on request), Deep soaking bathtub, Separate bathtub and shower, Ping - 16, Garden view, iPod docking station, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Suite, 1 Bedroom, Oceanfront Room Size: 657 square feet m² 1 King Bed	General Pet-friendly room, Square feet - 657, Rollaway/extra beds (surcharge), Dining table, Partially open bathroom, Extra bed count 1, Number of bathrooms - 1, Square meters - 61, Deep soaking bathtub, Separate bathtub and shower, Ping - 18, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Suite, 1 Bedroom, Oceanfront (Plunge Pool) Room Size: 893 square feet m² 1 King Bed	General Pet-friendly room, Rollaway/extra beds (surcharge), Dining table, Partially open bathroom, Beach view, Ping - 25, Extra bed count 1, Square feet - 893, Private pool, Separate dining area, Number of bathrooms - 1, Refrigerator (on request), Square meters - 83, Deep soaking bathtub, Separate bathtub and shower, iPod docking station, Separate sitting area, Private plunge pool, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Deluxe Room, Ocean View (Deluxe Ocean View Room) Room Size: 377 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Partially open bathroom, Number of bedrooms - 0, Shower/tub combination, Ping - 11, Square feet - 377, Square meters - 35, Number of bathrooms - 1, No rollaway/extra beds, Bed count minimum 1, Ocean view, Bed count maximum 1
Suite, Private Pool, Oceanfront (Pavo Real) Room Size: 925 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Partially open bathroom, Square feet - 925, Number of bedrooms - 1, Beach view, Extra bed count 1, Private pool, Separate dining area, Number of bathrooms - 1, Square meters - 86, Refrigerator (on request), Deep soaking bathtub, Separate bathtub and shower, Ping - 26, iPod docking station, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Ocean View Premium Suite Room Size: 614 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Partially open bathroom, Number of bedrooms - 0, Square feet - 614, Square meters - 57, Extra bed count 1, Number of bathrooms - 1, Deep soaking bathtub, Separate bathtub and shower, Ping - 17, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Suite, 2 Bedrooms Room Size: 1119 square feet m² 3 Twin Beds and King Bed	General Pet-friendly room, Rollaway/extra beds (surcharge), Blackout drapes/curtains, Partially open bathroom, Extra bed count 1, Number of bathrooms - 2, Ping - 31, Separate dining area, Refrigerator (on request), Deep soaking bathtub, Pool view, Separate bathtub and shower, Garden view, iPod docking station, Square meters - 104, Separate sitting area, Square feet - 1119, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Villa (Maroma) Room Size: m² 4 King Beds	General Bed count minimum 4, Dining table, Partially open bathroom, No rollaway/extra beds, Bed count maximum 4, Ocean view, Number of bathrooms - 1
Suite, Ocean View Room Size: m² 1 King Bed	General Partially open bathroom, No rollaway/extra beds, Number of bedrooms - 1, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Junior Suite, Ocean View (Ocean View Junior Suite) Room Size: 506 square feet m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Partially open bathroom, Square feet - 506, Number of bedrooms - 0, Beach view, Ping - 14, Square meters - 47, Extra bed count 1, Number of bathrooms - 1, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 2
Garden View Premium Suite Room Size: 829 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Partially open bathroom, Number of bedrooms - 0, Ping - 23, Extra bed count 1, Square meters - 77, Number of bathrooms - 1, Deep soaking bathtub, Pool view, Separate bathtub and shower, Square feet - 829, Garden view, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Deluxe Room, Garden View (Deluxe Garden View Room) Room Size: 377 square feet m² 1 King Bed 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Partially open bathroom, Number of bedrooms - 0, Shower/tub combination, Ping - 11, Square feet - 377, Square meters - 35, Number of bathrooms - 1, Pool view, No rollaway/extra beds, Garden view, Bed count minimum 1, Bed count maximum 2