Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1379 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Wellness Facilities, Wheelchair Accessible, and several others. This is a 4 star rated property and has over 1379 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Coffee house on site
  • Fruit
  • Restaurant
  • Breakfast in the room
  • Special diet meals (on request)
  • Snack bar
  • Kids' meals
  • Wine/Champagne
  • Kid-friendly buffet
Parking
  • Parking on site
  • Parking
  • Accessible parking
  • Private Parking
Activities
  • Skiing
  • Spa lounge/Relaxation area
  • Diving
  • Happy hour
  • Hot tub/Jacuzzi
  • Canoeing
  • Steam room
  • Snorkeling
  • Fitness
  • Bowling
  • Hiking
  • Mini golf
  • Walking tours
  • Fitness center
  • Sauna
  • Bike tours
  • Cycling
General
  • Smoke-free property
  • Elevator
  • Safe
  • Non-smoking rooms
  • Air conditioning
  • Soundproof rooms
  • Heating
  • Family rooms
  • Designated smoking area
  • Facilities for disabled guests
Guest Services
  • Shared lounge/TV area
  • Baggage storage
  • Packed lunches
  • Ironing service
  • Laundry
  • 24-hour front desk
  • Babysitting/Child services
  • Suit press
  • Vending machine (drinks)
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Express check-in/out
  • Fax/Photocopying
  • Vending machine (snacks)
  • Dry cleaning
  • Room service
  • Car rental
  • Tour desk
  • Concierge
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Garden
  • Sun deck
  • Outdoor furniture
  • Terrace
  • Outdoor pool (year-round)
  • Picnic area
  • Outdoor pool
  • Outdoor fireplace
Security/Safety
  • Fire extinguishers
  • CCTV outside property
  • Key card access
  • 24-hour security
  • CCTV in common areas
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Delivered food covered securely
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Face masks for guests available
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Mobile app for room service
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Skiing
  • Ski storage
Spa
  • Kids' pool
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Tina
Jan 29, 2026 08:00:00 AM
Review Score:   6
New Zealand
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shower, Body soap, Hairdryer, Free toiletries, Walk-in shower, Shampoo, Toilet paper, Towels, Toilet, Private bathroom, Conditioner

General

Ironing facilities, Key card access, Smoke Alarm, Safe, Carpeted, Iron, Air conditioning, Trash cans, Heating

Media & Technology

Flat-screen TV, TV, Radio, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, Mountain view, View

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access, Free spa access, Concierge services
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shower, Body soap, Hairdryer, Free toiletries, Bathtub or shower, Walk-in shower, Shampoo, Toilet paper, Towels, Bathtub, Toilet, Private bathroom, Conditioner

General

Ironing facilities, Key card access, Smoke Alarm, Safe, Carpeted, Iron, Air conditioning, Trash cans, Heating

Media & Technology

Flat-screen TV, TV, Radio, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Garden view, View, Pool view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access, Free spa access, Concierge services
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shower, Body soap, Hairdryer, Free toiletries, Walk-in shower, Shampoo, Toilet paper, Towels, Bathtub, Toilet, Private bathroom, Conditioner

General

Ironing facilities, Key card access, Smoke Alarm, Safe, Carpeted, Iron, Air conditioning, Trash cans, Heating

Media & Technology

Flat-screen TV, TV, Radio, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Garden view, Inner courtyard view, View, Pool view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access, Free spa access, Concierge services
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shower, Body soap, Hairdryer, Free toiletries, Bathtub or shower, Walk-in shower, Shampoo, Toilet paper, Towels, Toilet, Private bathroom, Conditioner

General

Ironing facilities, Key card access, Smoke Alarm, Safe, Carpeted, Iron, Air conditioning, Trash cans, Heating

Media & Technology

Flat-screen TV, TV, Radio, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, Mountain view, View

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access, Free spa access, Concierge services
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shower, Body soap, Hairdryer, Free toiletries, Bathtub or shower, Walk-in shower, Shampoo, Toilet paper, Towels, Toilet, Private bathroom, Conditioner

General

Ironing facilities, Key card access, Smoke Alarm, Safe, Carpeted, Iron, Air conditioning, Trash cans, Heating

Media & Technology

Flat-screen TV, TV, Radio, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Lake view, Mountain view, View, River view

Bedroom

Wardrobe or closet, Alarm clock, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Lower sink, Toilet with grab rails, Roll-in shower, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access, Free spa access, Concierge services
Check Hotel Availability
Nightly rates from:
USD146
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