Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $1,095 per night with includes Parking, Ocean View, Balcony/Terrace, Sports/Activities, Bar, Pool, Spa, Guest Services, Breakfast, Hot Tub, Air Conditioner, Private Beach, Business Services, Toiletries, Internet, Oceanfront, Accessibility, Laundry, TV, View, Wheelchair Accessible, Transportation/Shuttle, Entertainment, Designated Smoking Area, Security/Safety, Wellness Facilities, Restaurant, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Moon Palace The Grand Cancun All Inclusive | Resort in Cancún

| 8.5 (316 Reviews) | 9 Bathrooms 34 Guests

Cancun Resort | Moon Palace The Grand Cancun All Inclusive

Resort in Cancun, Cancún

Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site. A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries. You will find a 24-hour front desk, hairdresser's, and gift shop at the property. This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Moon Palace The Grand Cancun All Inclusive is located in Cancún.

This 1153 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Laundry, Accessibility, View, and several others. This is a 5 star rated property and has over 316 reviews with the average score of 8.5 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 1153 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Moon Palace The Grand Cancun All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Moon Palace The Grand Cancun All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Wine/Champagne

Coffee house on site

Kids' meals

Snack bar

Special diet meals (on request)

Breakfast in the room

Kid-friendly buffet

Parking

Parking

Private Parking

Parking on site

Accessible parking

Free parking

Activities

Spa/Wellness packages

Happy hour

Body wrap

Pedicure

Fitness center

Hairstyling

Facial treatments

Horseback riding

Cycling

Game room

Entertainment staff

Bike tours

Head massage

Ping-pong

Body scrub

Hair treatments

Neck massage

Tour or class about local culture

Tennis court

Fishing

Bowling

Manicure

Playground

Body treatments

Golf course (within 2 miles)

Hot tub/Jacuzzi

Back massage

Fitness

Mini golf

Haircut

Kids' club

Water park

Cooking class

Full-body massage

Live sports events (broadcast)

Private beach area

Yoga classes

Tennis equipment

Fitness classes

Evening entertainment

Spa facilities

Personal trainer

Beach

Live music/Performance

Aerobics

Snorkeling

Hand massage

Hair coloring

Makeup services

Massage chair

Sauna

Foot massage

Pool table

Couples' massage

Massage

Locker rooms

Beauty services

Steam room

Nightclub/DJ

Spa lounge/Relaxation area

Entertainment

Outdoor play equipment for kids

Board games/Puzzles

Indoor play area

General

Air conditioning

Non-smoking rooms

Chapel/Shrine

Facilities for disabled guests

Designated smoking area

Elevator

Family rooms

Safe

Wifi in all areas

Guest Services

Shared lounge/TV area

ATM on site

Airport shuttle (additional charge)

Ironing service

Meeting/Banquet facilities

Valet parking

Dry cleaning

Suit press

Airport shuttle

24-hour front desk

Babysitting/Child services

Express check-in/out

Lockers

Shuttle service

Private check-in/out

Room service

Baggage storage

Car rental

Tour desk

Shuttle service (additional charge)

Hair/Beauty salon

Currency exchange

Daily housekeeping

Fax/Photocopying

Business center

Laundry

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Terrace

Outdoor furniture

Garden

Outdoor pool (year-round)

Sun deck

Security/Safety

Key card access

24-hour security

Smoke alarms

CCTV in common areas

Security alarm

Fire extinguishers

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Food can be delivered to guest accommodation

Breakfast to-go containers

Process in place to check health of guests

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Contactless check-in/out

Mobile app for room service

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Spa

Pool bar

Beach chairs/Loungers

Swimming pool

Heated pool

Fenced pool

Rooftop pool

Beach umbrellas

Pool with view

Swimming pool toys

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please note that if the deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information, please present the same credit card used to guarantee your booking when checking in, the name on the credit card used for the booking should correspond to the guest staying at the property, please note that the guest who made the booking must also be present at check-in, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 1230050337

Reviews

Value for money:

7.83

Location:

8.48

Staff:

8.25

Facilities:

8.71

Comfort:

8.65

Cleanliness:

8.45

Charanjit

Dec 9, 2025 08:00:00 AM

Review Score: 7

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Great hotel, lots to offer, friendly staff,

Negative: Entertainment could have been better, buffet food was ok- some foods dried out very quickly

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens View Garden view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Adapted bath, Raised toilet, Upper floors accessible by elevator, Shower chair, Toilet with grab rails, Emergency cord in bathroom, Lower sink, Entire unit wheelchair accessible, Roll-in shower Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Swim Up Suite Garden View Room Type: Suite Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Private pool, Patio, Balcony, Terrace Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens View Pool view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Family Suite Garden View Room Type: Family Room Size: 154 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, Game console, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Living Area Dining area, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens View Garden view, Pool view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Presidential Suite Room Type: Suite Room Size: 200 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Guest bathroom, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans, Private entrance Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, Game console, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Kitchen, Wine glasses, Dining table, Coffee machine, Kitchenette Outdoors Balcony, Terrace Living Area Dining area, Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens, Walk-in closet Accessibility Upper floors accessible by elevator Room Amenities Hypoallergenic pillow, Sofa bed, Feather pillow, Drying rack for clothing, Socket near the bed Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Honeymoon Suite - King Size Bed Room Type: Double Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens View Garden view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Hypoallergenic pillow, Non-feather pillow, Feather pillow, Drying rack for clothing, Socket near the bed Pool and Spa Pool towels Exclusive services Free gym access
Grand Governor Suite - King Size Bed Room Type: Suite Room Size: 151 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans, Private entrance Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, Game console, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony, Terrace Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Spa tub, Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk View Garden view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Adapted bath, Raised toilet, Upper floors accessible by elevator, Shower chair, Toilet with grab rails, Emergency cord in bathroom, Lower sink, Entire unit wheelchair accessible, Roll-in shower Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed, Non-feather pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Deluxe Suite Garden View - Get 2 Free Nights at Punta Cana Room Type: Suite Room Size: 77 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Chocolate/Cookies, Minibar, Wine/Champagne Bathroom Slippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroom General Key card access, Air conditioning, Interconnecting room(s) available, Iron, Tile/Marble floor, Soundproof, Smoke Alarm, Safe, Lockers, Laptop safe, Trash cans Media & Technology Telephone, Streaming service (like Netflix), Radio, Cable channels, TV, Flat-screen TV Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Adapted bath, Raised toilet, Upper floors accessible by elevator, Shower chair, Toilet with grab rails, Emergency cord in bathroom, Lower sink, Entire unit wheelchair accessible, Roll-in shower Room Amenities Drying rack for clothing, Hypoallergenic pillow, Socket near the bed, Non-feather pillow Pool and Spa Pool towels