Is this Bacalar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Bacalar hotel have a swimming pool?

Yes, this Bacalar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Bacalar hotel?

Best-rates for the Bacalar hotel starts from $199 per night with includes Bedding/Linens, Spa, Breakfast, Air Conditioner, Pool, View, Balcony/Terrace, Security/Safety, Business Services, Bar, Guest Services, Parking, TV, Ocean View, Internet, Restaurant, Toiletries, Kitchen, Accessibility, Wellness Facilities, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Bacalar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Bacalar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Bacalar hotel?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Bacalar hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Bacalar hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Puerta del Cielo Hotel Origen | Hotel in Bacalar

| 9.6 (117 Reviews) | 1 Bathroom

Bacalar Hotel | Puerta del Cielo Hotel Origen

Hotel in Bacalar

Hotel with 2 outdoor swimming pools, a short walk to Lake Bacalar
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, spa services, and a 24-hour front desk.
Puerta del Cielo Hotel Origen offers 14 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Deep soaking bathtub

Shampoo

Private bathroom

Toilet paper

Separate bathtub and shower

Hair dryer

Towels

Bathrobes

Rainfall showerhead

Soap

Free toiletries

Bedroom

Premium bedding

Blackout drapes/curtains

Air conditioning

Egyptian cotton sheets

Bed sheets

Down comforter

In-room massage

Iron/ironing board

Safe

Laptop-friendly workspace

Window screens

Separate sitting area

Phone

Turndown service

Breakfast

1 restaurant

1 poolside bar and 1 bar

Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: MXN 200-500 per person

Espresso maker

Free bottled water

Parking

Free uncovered self parking on site

Electric car charging station on site

Accessibility

Handrails in stairways

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Well-lit path to entrance

Activities

Snorkeling

Windsurfing

Ecotours

Fishing

Hiking/biking trails

Spa services

2 outdoor pools

Entertainment

42-inch Smart TV

Digital channels

General

Front-desk safe

Banquet hall

English

Spanish

Romance packages available

Beach towels

Couples dining

Mosquito nets

Smoke-free property

Guest Services

2 outdoor pools

24-hour front desk

Daily housekeeping

Wedding services

Luggage storage

Turndown service

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Beach loungers

Outdoor furniture

Beach umbrellas

Pool umbrellas

Furnished balcony or patio

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children 17 and younger are not allowed at this property. all guests older than 17 are welcome.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 200 to 500 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gabriela

Jul 11, 2025 12:20:00 PM

Review Score: 8

Summary: Staff wasn’t very helpfulOther than that

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Studio Suite, Terrace, Lakeside Room Size: 646 square feet m² 1 Queen Bed	General Square feet - 646, Number of living rooms 0, Location - ground floor, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 60, Lagoon view, No cribs (infant beds), Ping - 18, Bed count minimum 1, Bed count maximum 1
Standard Room, Terrace, Partial Lake View Room Size: 431 square feet m² 1 Queen Bed	General Number of living rooms 0, Partial lake view, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Location - top floor, Bed count minimum 1, Bed count maximum 1, Square feet - 431
Studio Suite, 1 Queen Bed, Terrace, Lagoon View Room Size: 646 square feet m² 1 Queen Bed	General Square feet - 646, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 60, Lagoon view, No cribs (infant beds), Ping - 18, Bed count minimum 1, Bed count maximum 1
Grand Studio Suite, Terrace, Lakeside Room Size: 861 square feet m² 1 Queen Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lagoon view, Square meters - 80, No cribs (infant beds), Ping - 24, Location - top floor, Square feet - 861, Bed count minimum 1, Bed count maximum 1
Standard Room, Terrace, Garden View Room Size: 431 square feet m² 1 Queen Bed	General Number of living rooms 0, Square meters - 40, Location - ground floor, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Garden view, Ping - 12, Bed count minimum 1, Bed count maximum 1, Square feet - 431