Is this Zazil-ha apartment pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha apartment?

Check-in time for Zazil-ha apartment starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha apartment have a swimming pool?

Yes, this Zazil-ha apartment has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha apartment?

Best-rates for the Zazil-ha apartment starts from $46 per night with includes Air Conditioner, Parking, Designated Smoking Area, Ocean View, Child Friendly, Internet, Pool, View, Guest Services, Balcony/Terrace, Oceanfront, Accessibility, Security/Safety, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha apartment a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha apartment wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha apartment has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha apartment?

Based on the information reported by the owner or manager, the Zazil-ha apartment indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha apartment?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zazil-ha apartment are as follows: Special conditions Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Torre Diez by Grupo Amber | Apartment in Playa del Carmen

| 7.6 (253 Reviews) | 6 Bedrooms 4 Bathrooms 12 Guests

Zazil-ha Apartment | Torre Diez by Grupo Amber

6 Bedroom Apartment in Zazil-ha, Playa del Carmen

1.2 miles from ADO International Bus Station, Torre Diez by Grupo Amber provides 5-star accommodations in the Centro district of Playa del Carmen. This property offers a rooftop pool, free Wifi, and free private parking. The property is 0.6 miles from the city center and a 8-minute walk from Playa del Carmen Beach. At the condo hotel, all units are fitted with air conditioning, a seating area, a flat-screen TV with streaming services, a kitchen, a dining area, a safety deposit box, and a private bathroom with a shower and free toiletries. A microwave, a fridge, and kitchenware are also provided, as well as a coffee machine. At the condo hotel, every unit includes bed linen and towels. Guests can also relax on the sun terrace. Playa del Carmen Maritime Terminal is 1.6 miles from the condo hotel, while Church of Guadalupe is a 15-minute walk away. Cozumel International Airport is 22 miles from the property.

Torre Diez by Grupo Amber is located in Playa del Carmen.

This 6 Bedrooms Apartment is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Internet, Air Conditioner, and several others. This is a 5 star rated property and has over 253 reviews with the average score of 7.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Apartment for your next visit, you will surely love it.

You can check the reviews and description of this 6 Bedrooms Apartment if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Torre Diez by Grupo Amber in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Torre Diez by Grupo Amber”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Apartment, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Wellness Facilities

Guest Services

Child Friendly

Internet

Facility Overview

Parking

Free parking

Parking

Private Parking

Parking garage

Parking on site

Activities

Public Bath

General

Air conditioning

Smoke-free property

Designated smoking area

Non-smoking rooms

Wifi in all areas

Elevator

Guest Services

Baggage storage

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Outdoor pool (year-round)

Outdoor pool

Outdoor furniture

Terrace

Sun deck

Security/Safety

Smoke alarms

Fire extinguishers

CCTV in common areas

CCTV outside property

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

First aid kits available

Staff follow all safety protocols as directed by local authorities

Cashless payment available

All plates, cutlery, glasses, and other tableware sanitized

Spa

Pool with view

Rooftop pool

Beach chairs/Loungers

Infinity pool

Plunge pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Special conditions

Pet Policy

Pets are not allowed

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian, this property does not accommodate bachelor(ette) or similar parties.

Reviews

Value for money:

8.58

Location:

9.06

Staff:

8.74

Facilities:

8.45

Comfort:

8.71

Cleanliness:

9.06

Hugo

Aug 7, 2025 07:00:00 AM

Review Score: 6

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Torre Diez offered the perfect location! It's a block down the street from Chedraui and from Quinta Avenida. We loved the location. The front desk staff were also super helpful and even gave us access to the laundry facilities. They were helpful in getting around town and gave us the inside scoop on transportation and great places to eat and spend time. Playa del Carmen was one of my favorite cities in the Riviera Maya.

Negative: The showerhead was not in good shape, as the water pressure was low, and the towel hook was right in the shower area, so your towel ends up wet. I eventually disassembled the showerhead and realized that there was a rock/mineral buildup in the showerhead. That solved the issue, but they should replace the showerhead. It was also hard for us to coordinate with the host to get extra towels, and eventually, we just bought another towel for an eye-gouging $22 at Chedraui. The stove also has an electric range, requiring proper cooking utensils. Unfortunately, the pans and pots did not have the proper magnets, and cooking took an eternity. The hostess didn't seem to understand that and instead gaslighted us into believing that these take longer than an average gas stove. That might be true, but the difference was primarily due to not having the correct pots and pans. We eventually had to ditch some of our plans to do much more cooking. Thankfully, the worst part of staying here happened on the morning of check-out. Turns out that this whole building's plumbing is hooked up to an electrical pump! Unfortunately for us, a good chunk of Playa del Carmen was dealing with a power outage after the rainstorm. This meant that we literally had to look for a bathroom on the morning we were supposed to leave! This created a crisis for us. We aren't sure that we will stay here again, though, at face value, it seems like a great place to stay. The hostess was profusely apologetic, but an infrastructure issue like this is pretty serious, especially for a city that constantly goes through power outages. In chatting with the locals, they mentioned that power outages are frequent during the rainy season. This is a huge issue! This is clearly not the hostess's fault, but it is important to be aware of it.

Summary: Great Place During Dry Season But Not Great During Rainy Season (AKA Power Outage Season)

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed	Bathroom Toilet, Private bathroom, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Safe, Air conditioning, Fire extinguisher, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Kitchenware, Coffee machine, Microwave, Kitchen, Refrigerator, Kitchenette Outdoors Outdoor furniture, Balcony Living Area Dining area, Sitting area Bedroom Linens, Wardrobe or closet Building Characteristics Private apartment in building Room Amenities Socket near the bed, Clothes rack Pool and Spa Rooftop pool, Pool towels Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Superior Suite Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed 1 Sofa bed Bed	Bathroom Toilet, Private bathroom, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Safe, Air conditioning, Fire extinguisher, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Kitchenware, Coffee machine, Microwave, Kitchen, Refrigerator, Kitchenette Outdoors Outdoor furniture, Balcony Living Area Dining area, Sitting area Bedroom Linens, Wardrobe or closet Building Characteristics Private apartment in building Room Amenities Sofa bed, Socket near the bed, Clothes rack Pool and Spa Rooftop pool, Pool towels Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Superior Suite Room Type: Suite Room Size: 50 m² 1 Twin bed(s) Bed 1 Full bed(s) Bed	Bathroom Toilet, Private bathroom, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Safe, Air conditioning, Fire extinguisher, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Kitchenware, Coffee machine, Microwave, Kitchen, Refrigerator, Kitchenette Outdoors Outdoor furniture, Balcony Living Area Dining area, Sitting area Bedroom Linens, Wardrobe or closet Building Characteristics Private apartment in building Room Amenities Sofa bed, Socket near the bed, Clothes rack Pool and Spa Rooftop pool, Pool towels Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Deluxe Suite Room Type: Suite Room Size: 75 m² 1 King bed(s) Bed 1 Sofa bed Bed	Bathroom Toilet, Private bathroom, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Safe, Air conditioning, Fire extinguisher, Trash cans Media & Technology Streaming service (like Netflix), Flat-screen TV, TV Kitchen Kitchenware, Coffee machine, Microwave, Kitchen, Refrigerator, Kitchenette Outdoors Outdoor furniture, Balcony Living Area Dining area, Sitting area Bedroom Linens, Wardrobe or closet Building Characteristics Private apartment in building Room Amenities Sofa bed, Socket near the bed, Clothes rack Pool and Spa Rooftop pool, Pool towels Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation

Check Apartment Availability

Nightly rates from:

USD $46

Price Details

You will be redirected to

Hot Deal - It has been viewed 23 times today

Not the right fit? Check out our other properties in Zazil-ha

Places to Stay Near Zazil-ha, Playa del Carmen

Sort by

From $166

9.8 (39 Reviews)

Condo

Beautiful 2 Bedroom Condo Steps Away from Beach and 5th Avenue

Air Conditioner
Parking
Pool

When do you want to travel?

Torre Diez by Grupo Amber | Apartment in Playa del Carmen

Available rates:

6 Bedroom Apartment in Zazil-ha, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Bathroom

General

Media & Technology

Kitchen

Outdoors

Living Area

Bedroom

Building Characteristics

Room Amenities

Pool and Spa

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Kitchen

Outdoors

Living Area

Bedroom

Building Characteristics

Room Amenities

Pool and Spa

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Kitchen

Outdoors

Living Area

Bedroom

Building Characteristics

Room Amenities

Pool and Spa

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Kitchen

Outdoors

Living Area

Bedroom

Building Characteristics

Room Amenities

Pool and Spa

Food & Drink

Accessibility

Physical distancing

Price Details

Places to Stay Near Zazil-ha, Playa del Carmen

Popular Vacation Rental Destinations

Recently Booked Apartment

Photos of Torre Diez by Grupo Amber in Zazil-ha

Price Details