Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive | Resort in Cancún

| 8.7 (124 Reviews) |  6 Bathrooms  21 Guests
Punta Cancun Resort | Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Resort in Punta Cancun, Cancún

Turquoize offers guests an adults-only getaway at Hyatt Ziva Cancun. The Turquoize suites features balconies with private hot tubs, overlook the resort's best seascapes and include services like butler services and VIP access on top of Hyatt Ziva Cancun's all-inclusive amenities. TURQUOIZE FEATURES: Adults-only beachfront suites reserved exclusively for Turquoize guests with nearly 700 square feet of inspired-design living area, special upgraded amenities and balconies with private hot tubs Private VIP Check-In and Reception Area. Personalized and butler and concierge services. Bath accommodations affording ocean views with floor-to-ceiling corner rainfall showers. Exclusive access to the rooftop infinity pool with ocean views and private Punta Vista rooftop bar Private elevator with direct access to Zen Spa.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is located in Cancún.

This 160 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, TV, Balcony/Terrace, and several others. This is a 5 star rated property and has over 124 reviews with the average score of 8.7 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 160 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Fruit
  • Wine/Champagne
  • Restaurant
  • Coffee house on site
  • Bar
  • Special diet meals (on request)
  • Breakfast in the room
Parking
  • Parking garage
  • Parking
  • Parking on site
  • Private Parking
  • Free parking
  • Accessible parking
Activities
  • Live music/Performance
  • Tennis equipment
  • Entertainment staff
  • Beach
  • Head massage
  • Spa lounge/Relaxation area
  • Pedicure
  • Themed dinners
  • Evening entertainment
  • Foot massage
  • Hot tub/Jacuzzi
  • Body wrap
  • Ping-pong
  • Makeup services
  • Back massage
  • Locker rooms
  • Karaoke
  • Hairstyling
  • Fitness center
  • Spa/Wellness packages
  • Manicure
  • Couples' massage
  • Beachfront
  • Steam room
  • Waxing services
  • Fitness classes
  • Yoga classes
  • Pool table
  • Neck massage
  • Temporary art galleries
  • Fitness
  • Sauna
  • Haircut
  • Spa
  • Hair coloring
  • Hand massage
  • Full-body massage
  • Body scrub
  • Spa facilities
  • Hair treatments
  • Beauty services
  • Massage
  • Water sports facilities on site
  • Body treatments
  • Tennis court
  • Snorkeling
  • Facial treatments
General
  • Air conditioning
  • Elevator
  • Designated smoking area
  • Non-smoking rooms
  • Smoke-free property
  • Adults only
  • Wifi in all areas
  • Facilities for disabled guests
  • Safe
Guest Services
  • Shuttle service (additional charge)
  • Baggage storage
  • Daily housekeeping
  • Business center
  • Lockers
  • Hair/Beauty salon
  • Shuttle service
  • Tour desk
  • 24-hour front desk
  • Valet parking
  • ATM on site
  • Concierge
  • Private check-in/out
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Car rental
  • Currency exchange
  • Airport shuttle (additional charge)
  • Room service
  • Airport shuttle
  • Laundry
  • Ironing service
  • Shared lounge/TV area
  • Dry cleaning
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor pool
  • Outdoor furniture
  • Outdoor fireplace
  • Terrace
  • Garden
Security/Safety
  • 24-hour security
  • Fire extinguishers
  • Security alarm
  • Smoke alarms
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Contactless check-in/out
Spa
  • Swimming pool
  • Pool bar
  • Heated pool
  • Pool with view
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Pet Policy
Pets are not allowed

Please note that the minimum age for check-in is 18, your suite is being reserved based on the occupancy information entered at the time of your booking. this information is also used to determine the total cost of your reservation. any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. to ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking, all our rates are in us dollars and include taxes, service charges and gratuities, except for environmental fee in mexico (where applicable) payable by guest at the resort.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 005-007-000915/2025

Reviews

Value for money:
8.73
Location:
9.58
Staff:
9.58
Facilities:
9.48
Comfort:
9.64
Cleanliness:
9.6
robert
Jul 22, 2025 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hyatt Ziva is hands down our favorite hotel in the Cancun Hotel Zone, and the Turquoize Tower is where we always return. From the moment you arrive, you’re greeted with warmth, luxury, and the kind of hospitality that keeps us coming back year after year. The resort offers a great selection of restaurants that truly cater to every craving, and the variety of activities for both kids and adults makes it perfect for families and couples alike. One of the best new additions to the hotel is The Den—the staff there are some of the kindest and friendliest people we’ve met. It quickly became one of our favorite places to relax and connect with other guests. That said, Tres Cervezas holds a special place in my heart. The food is fantastic and there’s always something fun going on at night—karaoke, live bands, and even the Manny Pacquiao fight while we were there! But what truly sets Hyatt Ziva apart is the staff. Our Turquoize Tower butlers this time, Alejandro and Jazer, were absolutely amazing. They went above and beyond helping us schedule dinners, reserve a cabana, and make the most of our stay. Diego and Ivan—two other incredible butlers we’ve had in the past—always remember us and take the time to catch up, which just adds to that “home away from home” feeling. Staying in the Turquoize Tower is a dream—it’s adults-only and gives you access to the rooftop infinity pool with breathtaking views of the turquoise ocean. It’s quiet, peaceful, and just the kind of reset you need. Thank you, Hyatt Ziva, for always making it so hard to leave and giving us something to look forward to. We can’t wait to return again soon!
Negative: Nothing
Summary: Amazing!
See All Reviews

Room Arrangement

Room Info Facilities
Turquoize Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Ocean Front Master King

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Turquoize Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Ocean Front Master Double

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Turquoize Sky Swim Up Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Sky Swim Up Ocean Front Master King

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Turquoize Sky Swim Up Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Sky Swim Up Ocean Front Master Double

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Turquoize Sky Ocean Front Master King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed
Turquoize Sky Ocean Front Master King

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Turquoize Sky Ocean Front Master Double
Room Type: Quad
Room Size: 65 m2
2 Queen bed(s) Bed
Turquoize Sky Ocean Front Master Double

Food & Drink

Tea/Coffee maker, Chocolate/Cookies, Wine/Champagne, Bottle of water, Minibar

Bathroom

Slippers, Hairdryer, Walk-in shower, Shampoo, Toothbrush, Shower cap, Free toiletries, Body soap, Towels, Shower, Toilet, Private bathroom, Bathrobe, Conditioner, Toilet paper

General

Air conditioning, Tile/Marble floor, Private entrance, Fire extinguisher, Ironing facilities, Lockers, Trash cans, Fan, Soundproof, Safe, Smoke Alarm, Laptop safe, Iron

Media & Technology

Cable channels, Telephone, Flat-screen TV, Radio, Pay-per-view channels, TV, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Terrace

Living Area

Dining area, Sofa, Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet

View

Sea view, Pool view, Garden view, City view, View

Kitchen

Dining table, Dryer, Coffee machine

Accessibility

Adapted bath, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails, Roll-in shower, Lower sink, Emergency cord in bathroom

Room Amenities

Drying rack for clothing, Clothes rack, Feather pillow

Pool and Spa

Infinity Pool, Rooftop pool, Heated pool, Pool with a view, Pool towels

Exclusive services

Private check-in/out in the executive lounge, Concierge services
Check Resort Availability
Nightly rates from:
USD1,060
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