Best Western Plus Emerald Inn & Suites | Hotel in Garden City
Hotel
9.4
(902 Reviews) |
1 Bathroom
Available rates:
Hotel in Garden City
Hotel in Garden City with free breakfast and a fitness center Along with an indoor pool, this smoke-free hotel has a fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, a hot tub, and a business center. Best Western Plus Emerald Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
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Amenities
Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 21
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available for usd 10.0 per stay.
Payment Policy
Crib (infant bed) fee: usd 10.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)
Reviews
Valerie
Nov 4, 2025 02:56:23 AM
Review Score:
4
Summary: We spent a day traveling from Colorado after having camped the 3 nights prior. We were exhausted, driving home to Missouri, so I reserved our room online, looking forward to a soak in the hot tub to assure a wonderful night of sleep. We arrived at approximately 8:30 pm and as I checked in, I asked what time the pool and hot tub closed. The clerk said they were not available due to maintenance. What!!?? Although this hotel was more expensive than most all of the others, our deciding factor to stay here was so that we could enjoy the hot tub and/or pool and relieve some stress from a long day of driving. I let the clerk know that we were disappointed but I wasn’t rude about it. After all, he doesn’t have control of those types of situations. I did, however, ask if he would upgrade our room or at least discount our reservation. He stated he could do neither. He offered to cancel our reservation so that we could find another hotel. At 8:30 pm, it’s too late to find another hotel because by the time you find one, their pool/hot tub would be closing soon. We were cutting it close as it was. My frustration continued as he was not at all apologetic, nor the least bit empathetic to our situation. He just wanted to refund us and send us on our way. This was pretty poor customer service for an overpriced hotel that did not offer the amenities that were advertised. The rooms were nice. The breakfast was very good. It’s unfortunate that customer service left a very bad impression.
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Reviews
Valerie
Nov 4, 2025 02:56:23 AM
Review Score:
4
Summary: We spent a day traveling from Colorado after having camped the 3 nights prior. We were exhausted, driving home to Missouri, so I reserved our room online, looking forward to a soak in the hot tub to assure a wonderful night of sleep. We arrived at approximately 8:30 pm and as I checked in, I asked what time the pool and hot tub closed. The clerk said they were not available due to maintenance. What!!?? Although this hotel was more expensive than most all of the others, our deciding factor to stay here was so that we could enjoy the hot tub and/or pool and relieve some stress from a long day of driving. I let the clerk know that we were disappointed but I wasn’t rude about it. After all, he doesn’t have control of those types of situations. I did, however, ask if he would upgrade our room or at least discount our reservation. He stated he could do neither. He offered to cancel our reservation so that we could find another hotel. At 8:30 pm, it’s too late to find another hotel because by the time you find one, their pool/hot tub would be closing soon. We were cutting it close as it was. My frustration continued as he was not at all apologetic, nor the least bit empathetic to our situation. He just wanted to refund us and send us on our way. This was pretty poor customer service for an overpriced hotel that did not offer the amenities that were advertised. The rooms were nice. The breakfast was very good. It’s unfortunate that customer service left a very bad impression.
Brittany
Oct 31, 2025 02:19:24 AM
Review Score:
10
Summary: The hotel was so nice! The room was clean, smelled good and the staff was really friendly! The breakfast was awesome! Big variety! Overall we enjoyed our stay there while we visited family! We will be back!
Jeremy
Oct 15, 2025 06:40:00 AM
Review Score:
10
Summary: Our family had THE BEST STAY! Parking was a breeze. Our room was next to the elevator which was great. It was also easy to get to breakfast and the gym. We loved that there was coffee, tea, and water provided all day. The coffee tasted great. There wasn't a strange aftertaste.
Jacqueline
Oct 12, 2025 06:25:33 AM
Review Score:
8
Summary: Yes
Jen
Oct 5, 2025 01:55:51 AM
Review Score:
10
Summary: Exceptional stay...from the staff to the room to breakfast. My only complaint would be the pool being under service; but unavoidable circumstances.
Kenneth
Oct 3, 2025 06:20:00 AM
Review Score:
10
Summary: Yes , room was clean, lots of shops everywhere, and probably not enough parking!
Ronnie
Sep 29, 2025 10:19:01 AM
Review Score:
10
Summary: The place was really nice. The only down fall was the pool was closed and I probably would have used it .
Lynda
Sep 29, 2025 04:55:45 AM
Review Score:
6
Summary: I was so disappointed that the pool was closed. I booked this hotel bevause of the reviews on the pool. My kids were so excited. We get there and it is down. I ask for a discount they state they cannot but they will cancel for us but most were full this weekend. I then ask what they had for families and children since they took away pool. They said and i quote "We have nothing for families". I ask were it states that the pool is out. They stated "our website". It wasnt when i booked and no email and notification was sent. She shrugged and asked for payment. If i had a choice i would have gone somewhere else.
Jean
Sep 2, 2025 05:08:23 AM
Review Score:
10
Summary: The hotel was wonderful. Very clean and beautiful.
